Our Return and Refund Policy outlines the process for returning items purchased from our online store. We aim to ensure that our customers are satisfied with their purchases and understand the steps involved in returning items. Please read the following sections carefully to familiarize yourself with our policy.
Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain items may be exempt from being returned, such as personalized or custom-made products. If you are unsure whether your item is eligible for return, please contact us for clarification.
Return Request Process
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 2 business days with further instructions on how to proceed.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return request process outlined above to initiate the return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage to assess the situation. If the item is deemed defective, we will provide instructions for returning the item and will cover the return shipping costs. We will also offer a replacement or refund based on your preference.
Final Sale Items
Items marked as final sale are not eligible for return or refund. This includes clearance items or any products specifically stated as non-returnable at the time of purchase. Please review your order carefully before completing your purchase to avoid any issues with final sale items.